Learn the most asked questions about HomeBinder from Agents.
What should I do if a homeowner reports not receiving their welcome email?
Answer: First, verify the email address in the Users tab. If correct, resend the welcome email from the binder’s Full Edit view. If issues persist, guide the homeowner to log in directly using their email address.
How do I log in? I received an email indicating I am the agent of record for a property.
Answer: Please scroll to the bottom of the email and click "Update My Account Now." You’ll then create a password to access your account.
How can I update my branding information?
Answer: You can either click "Update My Account Now" in the email or log directly into your account to make changes.
How can I view my client's binder?
Answer: Due to our privacy policy, only the homeowner can access the contents of the binder. Please contact the homeowner for the inspection report or any other documents you need.
How do I change my password?
Answer: Log into your account, navigate to Settings, and select Password to change it.
How can I add Home Professionals to my clients' binders?
Answer: Log into your profile, click the Home Pros tab, and add the professionals there. They will then appear in both past and future clients' binders.