Learn the most asked questions about HomeBinder from Inspectors.
Why is the binder I created not showing up in my account?
Answer: Please be sure to log into your system integration and confirm the request was sent to HomeBinder. If not, resend and it should populate within 15 minutes.
How do I upload additional documents to a binder that is already transferred?
Answer: Locate the binder under your binders tab you wish to add to and click the Options dropdown menu, then Add to Binder.
How do I edit my template?
Answer: Go to Customization and click the Options dropdown on your template, then Edit. From there you may add or remove any items you wish. Then click Save.
I want to use Recall Check for my clients and I use Spectora. How do I set that up?
Answer: You can set up the check for recalls by following this link: Spectora Recall Check
How do I change my Binder/Transfer delay time?
Answer: You can change the delay by logging into your HomeBinder account and going to Settings then Automation. Your delay will be on the right hand side, second option down. Click Edit and set the delay to what you wish.
How can I let agents create a free personal binder?
Answer: You can visit Settings, then Automation, and scroll to the bottom. Copy the Self-Serve link to share with your agents. Be sure they know to use a personal email and not their agent email.
How do I resend a Welcome email?
Answer: Locate the binder in your binders tab, click the Options dropdown next to the binder, then Transfer.
How do I update my HomePro list?
Answer: Log into your account and go to Customization then Service Provider Network. Add your professionals here to add them to HomeBinder Network then go to Binder Templates and click the Options dropdown then Edit. Scroll to the HomePro section and you can add pros from your list to the template.
How do I cancel my HomeBinder subscription?
Answer: To cancel your subscription, contact support or email sales@homebinder.com. The cancellation will be processed, and a confirmation will be sent once completed.
How do I update the billing information for my account?
Answer: Billing information can be updated by going to the Settings tab, selecting Billing, and clicking Update Payment. Changes made here will automatically update in Stripe.